Effective Date: November 2025
1. Order Cancellation
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Orders once placed cannot be canceled by the customer after confirmation.
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In case of stock unavailability or internal issues, Raag Silver Jewellery may cancel the order and initiate a full refund.
2. Refund Policy
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Refunds are provided only if the order is canceled by Raag Silver Jewellery or if a defective/damaged item is received.
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Customers must report such issues within 24 hours of delivery along with clear images for verification.
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Approved refunds will be processed within 7–10 working days to the original payment method.
3. Non-Refundable Items
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Custom-made or altered jewellery pieces are non-refundable.
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Orders delivered in perfect condition cannot be exchanged or returned.
4. Contact for Refunds
š 9985259123
š© guptagoldandgems@gmail.com