Customer Support Executive

About Onlin

Onlin is an e-commerce platform helping businesses establish, manage and grow their online stores and digital presence.

Role Overview

We are looking for a Customer Support Executive to assist Onlin clients with platform usage, queries and day-to-day support. The role requires strong communication, problem-solving and coordination skills to ensure a smooth customer experience.

Key Responsibilities

Handle customer queries through calls, WhatsApp, email and support channels.
Assist clients with store setup, product management, orders and platform features.
Guide new customers through onboarding and platform usage.
Understand customer issues, provide timely solutions and ensure proper follow-ups.
Coordinate with internal teams to ensure timely and effective resolution of customer queries and issues.
Maintain accurate records of customer queries, issues and resolutions.
Follow up with clients to improve platform adoption and customer satisfaction.
Identify recurring customer concerns and share feedback with relevant teams.
Build positive relationships with customers and support retention and long-term engagement.

Requirements

1-3 years of experience in customer support, client servicing or a similar role.
Excellent verbal and written communication skills.
Comfortable communicating with business owners and customers over calls and WhatsApp.
Good problem-solving and customer-handling skills.
Comfortable working with software, dashboards and digital tools.
Ability to manage multiple customers and follow-ups efficiently.
Experience in SaaS, e-commerce or technology support will be an advantage.

Benefits

Competitive Salary

With growth opportunities

Exposure

Multiple businesses and e-commerce categories

Hands-On Experience

Work with a growing technology platform

Collaborative Environment

Customer-focused work culture

How to Apply

Send your resume to careers@onlin.in. Join Onlin and help businesses succeed through a better digital commerce experience.

Apply Now